Shipping Policy
1. Processing Times
As these are limited production batches, wait times may vary based on manufacturing schedules. However, once your order is confirmed and the payment is captured, we commit to shipping your product within 2 business weeks.
2. Shipping Methods
We use international express couriers (e.g., DHL, UPS, FedEx) to ensure fast delivery and reliable tracking. You will receive a tracking number via email as soon as your package leaves our warehouse.
3. Customs, Duties, and Taxes
For shipments outside the European Union, any customs duties, import taxes, or administrative fees are the sole responsibility of the recipient and vary depending on the destination country’s regulations.
4. Undelivered Packages
Please ensure the shipping address provided is correct. If a package is returned to us due to an incorrect address or failure to collect, reshipment costs will be at the customer’s expense.
Refund & Cancellation Policy
1. Pre-Charge Cancellation
As long as your order is in the “Pre-authorization” stage (funds have not yet been captured), you can request an immediate and free cancellation without any penalty by contacting our support team.
2. Right of Withdrawal (14 Days)
You have the right to withdraw from your purchase within 14 days of receiving the product. The Kit must be returned intact, never mounted, and in its original packaging. If the kit shows scratches or signs of use, the refund may be denied or only partially issued.
3. Return Shipping Costs
Return shipping costs are entirely the responsibility of the customer, unless the product arrived defective from the factory.
4. Defective Products
In the rare event of manufacturing defects in the bio-ceramic kit or hardware components, we will provide a free replacement or full refund following photographic verification of the damage.